contention

The prevalence of a spirit of contention amongst a people is a certain sign of deadness with respect to the things of religion. When men's spirits are hot with contention, they are cold to religion. - Jonathan Edwards

Tuesday, October 10, 2017

RULES FOR DELIVERING CRITICISM

From an article in the Wall St. Journal:

https://www.wsj.com/articles/the-best-ways-to-tell-the-hard-truth-at-work-1507647758?cx_testId=17&cx_testVariant=cx&cx_artPos=0&cx_tag=personal?cx_campaign=poptart&mod=cx_poptart#cxrecs_s



RULES FOR DELIVERING CRITICISM

DON’T:
1. Be rude, obnoxious or aggressive.
2. Belittle, embarrass or scare people.
3. Criticize colleagues in public.
4. Shout.
5. Repeat yourself.
6. Try to soften criticism by prefacing and following it with insincere praise.
7. Put colleagues on the defensive.
8. Send your criticism via text, IM or email.
9. Try too hard to be popular.
10. Make it personal, as in, “You’re sloppy.”
DO:
1. Build a trusting relationship first.
2. Use criticism as a tool for improvement.
3. Find fault with the behavior rather than the person.
4. Explain the impact in specific terms.
5. Invite colleagues to challenge your thinking.
6. Show compassion.
7. Be humble.
8. Stress that you want to be helpful.
9. Deliver feedback immediately, in person.
10. Ask questions to understand others’ viewpoint.


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